Shipping policy
Shipping Policy
Every AMBER crystal is etched with your own photograph after you order, so each piece is made specifically for you. That is why our timeline has two parts: the time it takes to make your item, and the time it takes to reach you.
Processing time
5–8 working days.
This is the time we need to review your photograph, prepare it for etching, produce your piece and carry out our final checks before it leaves us. Working days are Monday to Friday, excluding public holidays.
Processing begins once your order is accepted and we have an image we are able to work with. If we need to ask you for a different photograph, processing starts from the day we receive the replacement.
Delivery time
4–7 working days from dispatch.
Total estimated time
9–15 working days from the day your order is accepted.
All delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, customs processing, adverse weather or other events outside our control may extend these times, particularly during busy periods such as November and December.
Tracking
You will receive a tracking number by email as soon as your parcel is dispatched. It can take up to 48 hours for tracking information to begin updating.
If your tracking has not moved for more than seven working days, email us at lightamber.shop@outlook.com with your order number and we will look into it for you.
Where we ship
We ship worldwide. Available destinations and any applicable shipping costs are shown at checkout.
Shipping costs
Shipping costs, where they apply, are calculated and displayed at checkout before you pay.
Delivery addresses
Please check your delivery address carefully before completing your order. We can amend an address only if you contact us within 24 hours of ordering and the parcel has not yet been dispatched.
If a parcel cannot be delivered, or is returned to us, because the address supplied was incorrect or incomplete, we can resend it, but the cost of reshipping is payable by you.
Failed delivery attempts
If nobody is available to receive the parcel, the carrier will normally leave a card and hold it at a local depot or collection point. Please collect it within the carrier's holding period. If a parcel is returned to us because it was not collected in time, the cost of reshipping is payable by you.
Lost or damaged parcels
Risk of loss and damage passes to you when you, or a person nominated by you, take physical possession of the goods.
If your parcel is lost in transit, misdelivered by the carrier, or arrives damaged through no fault of your own, contact us at lightamber.shop@outlook.com within 90 days of the expected delivery date. We will remake your order or refund you in full, in accordance with our Refund Policy. Please keep the packaging and send us a photograph where the item arrived damaged.
Ordering for a specific date
If your order is a gift for a particular occasion, please allow the full estimated time plus a few days' margin. We cannot guarantee delivery by a specific date. During the Christmas period we will publish a final ordering date on our website.